Remove all the paper from the tray. Product sold by third party: If the vent on the cartridge is clogged, carefully clean it with a pin. These steps are for the United States only. Make sure that the carriage latch is closed An open carriage latch can result in incorrectly seated cartridges.

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Close the cartridge access door.

HP Photosmart Premium Fax All-in-One Printer – Ca – Driver Downloads | HP® Customer Support

Environmental specifications The following sections contain environmental specifications. Check the cartridges Follow these steps in the order given to hpp sure that the cartridges operate correctly. Replace the cartridge If the error message indicates a specific cartridge, replace that cartridge with a new, genuine HP cartridge.

Asia Pacific and Oceania. Before proceeding, wait until the carriage stops moving. If your printer uses 4 ink cartridges, type CNA.

This equipment generates, uses, and can radiate radio frequency energy. Ink level indicator on the control panel.


This product was sold by a third party. A clean disposable container capable of holding enough water to submerge the printhead. Do not leave the ink cartridge outside the ho for longer than 30 minutes.

HP Customer Support – Software and Driver Downloads

Thank you for your patience. Inserting the ink cartridge. Press the Power button to turn on the printer. Remove all the cartridges and place them on a piece of paper with the ink opening pointing up.

I don’t see my operating system. This page requires Javascript. If your alignment page looks like the exampleyou do not need to continue troubleshooting. Remove the cartridge from h slot. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then click Submit. Please try again shortly. Europe, Middle East, Africa.

Prepare to clean the printhead. Thus, the warranty has been removed from this product.

Printer Specifications for HP Photosmart Premium (C309a and C309c) All-in-One Printers

Under Find your part stype one of the part numbers below in the Search by part number text box. How does HP install software and gather data?


Do not press into the nozzle area as this can cause damage. The list of recommended drivers for your product has not changed since the last time you visited this page. Europe, Middle East, Africa. Operating System – Windows 7, Windows 8, Windows 8.

Skip to the step to make sure the ink cartridges are properly vented and seated correctly.

Removing and reinstalling the cartridges might help. Manually cleaning the printhead hhp only be performed if the printhead is no longer under warranty. Press the Power button to turn on the product.